Returns & Exchanges

Returns & Exchanges

15 DAY RETURN POLICY

We hope you love everything you purchase from Mirelle Activewear. If you are not feeling the love? Check out our Returns policy below on how you can get those warm and fuzzy feelings back.

 

  1. All Returns:

At MIRELLE ACTIVEWEAR we want our customers to love each and every purchase. However if you feel something is not quite right we want to make sure you know you have options.

FULL PRICE PURCHASES

SALE & PROMOTIONAL PURCHASES

FOR ALL RETURNS – Items must be returned unworn and in original condition with tags attached (any item that has been worn, washed, damaged or altered will not be returnable)

FOR UNITED KINGDOM RETURNS – items must:


FOR INTERNATIONAL RETURNS – items must:

Please note that we cannot refund the cost of shipping on any international orders.

Please be reminded to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.

MIRELLE ACTIVEWEAR is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will only be refunded the full price of the garments. This does not include any associated shipping charges from the original purchase.

  1. Swimwear:

MIRELLE ACTIVEWEAR will accept returns on underwear and swimwear, however due to their intimate nature and our stringent hygienic standards, it is up to the discretion of the company whether the items will be accepted based on our quality control measures.

  1. Faulty items:

We use a three point checking system before your order is shipped out to you. We do our best to make sure everything we send to our customers is in perfect condition, if you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please let us know as soon as possible.

  1. How long will my credit note, exchange or refund take to be processed?

Credit notes –  are issued and emailed to you as soon as your return is processed, this means you can shop up a storm with us again as soon as your we receive your item.

Exchanges – we will send your exchange item within 24hrs of processing your returned item.  During peak times exchanges can take between 48 – 72 hours

Refunds –  are also processed once we receive your item, however please allow up to 7 business days for the funds to clear in your account.

  1. How do I return my item?

If you would like to send an item back to MIRELLE ACTIVEWEAR, please email us at info@mirelleactivewear.com  and we can discuss your options with you.

Please send all returns to:

MIRELLE ACTIVEWEAR RETURNS
7 SOUTH PARK TERRACE
1/1
GLASGOW
G12 8LG
UNITED KINGDOM

Looking for a little extra style inspo? We’re here to help!

Email our Style Advisors at info@mirelleactivewear.com   and we’ll pull the perfect athleisure look together for you. From gym to street, we’ve got you covered!